E-Tools Help

Mico Trade Portal FAQs

      • If this is your first time using the Trade Portal site, you will first need to Register. If you have already registered and are experiencing issues, please contact our Support Team trade@mico.co.nz
      • Yes, you can, and vice versa. Just use the same log in details for both!
      • At the top of the Portal using the dropdown on the left. Click the drop down and select the account you would like to order from or check pricing for.
      • In the top navigation next to your account selector your home branch will show. If you need to change this, simply click and find a different store you would like to order from or check pricing for.
      • Yes. You can invite each employee or contractor to have access to the Mico Trade portal. Once they receive a text notification, they will just need to click on the link to register. Once registered, they will be given access to the portal based on the permissions you have selected.
      • "Pending" means they have not registered for the app/portal yet
        "Accepted" means they have successfully registered to the app/portal and linked the account
        "Expired" means they have not accepted the invitation in time, and it has expired. As the account owner or admin you can delete the invite and then re-invite them again to give them access.
      • You will first need to contact your Account Manager or our Credit Support Team to update your mobile number listed in your Trade Account. Once this is done, you will be able to register online using the new number.
      • To register, the phone number must be a mobile number and must be the same as the primary mobile number listed on your Mico Trade Account or the same number used to invite you to register.
        You will not be able to register using a different mobile number.
      • In order to use the Trade Portal, you need to have a trade account with Mico (If you don't have a trade account with Mico, talk to your branch and they will assist you in opening one. Find your nearest branch here). Then you can use your Trade account credentials to register for a Portal account and connect your Trade account to the Mico e-Tools. 
      • When registering for the Trade Portal, we ask you to verify your phone number for security reasons. If you have not received the verification code, try resending the code by tapping on “Re-send code”.
        If you still haven’t received the code, please email trade@mico.co.nz to get in touch with us and give us your mobile number you used in registration. Our team will be in touch with you and sort it out.
      • First, please check your spam/junk mailbox, sometimes these reset password emails end up in spam by mistake. If you still can’t find the email, then please email trade@mico.co.nz to get in touch with us and we will sort it out for you.
      • Yes, you can place your order online and all charges will be invoiced to your Trade Account.
      • Yes. n account admin user will need to invite each employee to the Portal/App and give them access to place orders. Once they have registered to use the Mico Trade portal they will be able to place online orders.
      • Simply change the branch in the top or bottom navigation bar and you will see the stock availability for that specific branch when searching for a product. You can also check if another branch has stock of a specific product by clicking on the “check stock in other branches” on the product details page.
      • No. You will only be able to collect your order at your nominated Mico branch during normal trading hours
      • Yes. You will be able to select your preferred Click & Collect location at the Checkout stage, when placing the order.
      • If you have received an incorrect item or something is missing, please contact the Delivery branch. Please also advise them of the corresponding invoice or delivery docket number.
      • Yes, you can note any special instructions, at Checkout, when placing your order.
      • Yes, you can choose your preferred date and time for delivery. *Subject to availability and available delivery times.
      • No. Delivery charges will be added to the invoice as per your negotiated rates in your Mico Trade Account Terms and Conditions.
      • Prices on the Portal are GST exclusive by default and unless otherwise stated. You can use the Pricing Options icon in the top right hand corner of the page to toggle GST on or off.
      • Items are listed with both your negotiated Trade Account (“My Price”) prices as well as RRP.
      • Yes, you can view and download up to 24 months’ worth of invoices and statements
      • Yes. You can make a payment to your Trade Account online, using Credit Card - Mastercard or Visa (note that fees apply for using Credit Card).
        You can also set up Direct Credit (Internet Banking) or go in person to a branch with your remittance. For any other alternative payment methods, please contact your nominated Mico home branch or Account Manager.
      • You will be able to see details of all payments to your account that have been made online. Payments made in branch will be reflected in your Account Summary, but you won’t be able to view the details under Online Payments History.
        We are working on showing you all payment whether they were done online or in store
      • Yes, you can view and download up to 24 months’ worth of credit notes
      • Not currently. If you need to return products for a credit, please pop into a Mico branch and the staff will help you out
      • Yes, you can request, view, edit, accept and request a re-quote from Mico all through the Portal. You can also convert an accepted quote into an order.
      • Yes, you can request a new quote or re-quote an expired quote all through the Portal. Your request will be sent directly to your home branch and you’ll be notified when the quote is ready to review.
      • There are multiple ways to create a new list.
        1. You can open the My Lists page and tap the create new list button
        2. Click the add to list button (looks like folders with a “+”) from the category, search page, or product details page in the pop-up you can create a new list
        3. In the cart page you can save what is in your cart currently as a list. Click the save as a list button and in the pop-up, you can create a new list
      • Look for the icon that looks like folders with a “+” next to it – find it alongside the Add to Cart button on the category, search page, or product details page. Once you tap this button a pop-up will open that allows you to add that product to an existing list or create a new list to add it to. 
      • Open the list you want to rename from the My Lists page and click on the pencil next to the title. This will give you the option to rename your list.
      • Open the My Lists page and click the trash bin beside the list you want to delete.
      • Open the list you want to edit from the My Lists page and find the product you want to remove then click the trash bin beside the product to delete it.


Mico Trade App FAQs

      • If this is your first time using the Trade app, you will first need to Register. If you have already registered and are experiencing issues, please contact our Support Team trade@mico.co.nz
      • Yes, you can, and vice versa. Just use the same log in details for both!
      • Yes. You can invite each employee or contractor to have access to the Mico Trade app. Once they receive a text notification, they will just need to click on the link to register. Once registered, they will be given access to the app based on the permissions you have selected.
      • "Pending" means they have not registered for the app/portal yet
        "Accepted" means they have successfully registered to the app/portal and linked the account
        "Expired" means they have not accepted the invitation in time, and it has expired. As the account owner or admin you can delete the invite and then re-invite them again to give them access.
      • You will first need to contact your Account Manager or our Credit Support Team to update your mobile number listed in your Trade Account. Once this is done, you will be able to register online using the new number.
      • To register, the phone number must be a mobile number and must be the same as the primary mobile number listed on your Mico Trade Account or the same number used to invite you to register. 
        You will not be able to register using a different mobile number.
      • In order to use the Trade App, you need to have a trade account with Mico (If you don't have a trade account with Mico, talk to your branch and they will assist you in opening one. Find your nearest branch here). Once you open the app, you can use your Trade account credentials to register for an app account and connect your Trade account to the Mico e-Tools.
      • Registering for an App account is very easy, just follow the steps below.
        1. Open the Mico Trade App or Trade Portal and tap on Register or Sign In
        2. Tap the Register button and if you have a Trade Account tap “I have an existing Trade account” option
        3. Enter your name, email and a secure password
        4. We need to verify your phone number, so please enter your phone number in this step. You will receive a text message with a verification code which you need in the next step.
        5. Enter the code you received in this and tap “Submit”. If the code is correct your phone number is verified and you can now connect your Trade Account
        6. Select the Trade Account you would like to be set as your default account
        7. Please read Terms and Conditions and tick the checkbox if you agree
        8. Tap “Register” button
      • When registering for the app, we ask you to verify your phone number for security reasons. If you have not received the verification code, try resending the code by tapping on “Re-send code”.
        If you still haven’t received the code, please email the address below to get in touch with us and give us your mobile number you in registration. Our team will be in touch with you and sort it out.
        trade@mico.co.nz
      • First, please check your spam/junk mailbox, sometimes these reset password emails end up in spam box by mistake. If you still can’t find the email, then please use the link below to get in touch with us and we will sort it out for you.
        trade@mico.co.nz
      • You can only accept an invitation sent from your account owner or admin. After you receive the invitation text:

        Don’t have the app and App account:
        • First, download the Mico Trade App for iPhone or Android
        • Select register if you don’t have an App account
        • Once your registration is completed, you should be able to see all the orders for the account you received the invitation for.

        Current Trade App user:
        • If you are a current Trade App user and receive an invitation, the only thing you need to do is to close your app and reopen it.
        • Your new account should automatically appear, and you should be able to see your orders and details.
        • If you have multiple accounts, to switch between account just tap on the account name on top of the screen and switch between your accounts.
      • At the top of your screen you should see the name of the Trade account you are currently shopping for. If you would like to change the account that you are shopping for then tap the Trade account name at the top of your screen and the “Accounts” menu. Here you can browse the other Trade accounts that you have access to.
      • At the top of your screen tap your Trade Account name and then open the “Accounts” menu. Here when you view the Trade account(s) that you have access to you will see the default branch for that account above it.
      • Open the Teams page and tap the + icon in the top of your screen. Here you can invite a new team member from your contacts or you can manually enter their information. When you invite a new

        team member please select their role on your account and what permissions you would like them to have.You can edit these permissions later if you like. Once you have completed the Add a team member form you can tap the “Send invite” button to invite the team member to register their account.
      • At the top of your screen tap your Trade Account name and then open the “Accounts” menu. Here when you view the Trade account(s) that you have access to you will see the account number next to the account name.
      • Yes, you can place your order online and all charges will be invoiced to your Trade Account.
      • Yes. An account admin user will need to invite each employee to the Portal/App and give them access to place orders. Once they have registered to use the Mico Trade portal they will be able to place online orders.
      • Simply change the branch in the top or bottom navigation bar and you will see the stock availability for that specific branch when searching for a product. You can also check if another branch has stock of a specific product by clicking on the branch button on the product details page.
      • If you have received an incorrect item or something is missing, please contact the Delivery branch. Please also advise them of the corresponding invoice or delivery docket number.
      • Yes, you can note any special instructions, at Checkout, when placing your order.
      • Yes, you can choose your preferred date and time for delivery. *Subject to availability and available delivery times.
      • No. Delivery charges will be added to the invoice as per your negotiated rates in your Mico Trade Account Terms and Conditions.
      • No. You will only be able to collect your order at your nominated Mico branch during normal trading hours
      • Yes. You will be able to select your preferred Click & Collect location at the Cart stage, when placing the order.
      • Prices throughout the App are GST exclusive by default and unless otherwise stated. You can use the Pricing Options icon in the top right hand of the App to toggle GST on or off.
      • Items are listed with both your negotiated Trade Account (“My Price”) prices as well as RRP.
      • There are multiple ways to create a new list. You can open the My Lists page and tap the + icon at the top of your screen or you can tap “New” every time you open the Add to My List page.
      • Look for the icon that looks like folders with a “+” next to it. It should be next to the Add to Cart button on the category, search page, or product details page. It is also on the cart page next to the Checkout button. Once you tap this button you will open a menu that allows you to add that product to an existing list or create a new list to add it to.
      • Open the list you want to rename from the My Lists page and tap the three dots in the top right corner. This will give you the option to rename your list.
      • Open the list you want to delete from the My Lists page and tap the three dots in the top right corner. This will give you the option to delete your list.
      • Open the list you want to edit from the My Lists page and find the product you want to remove. Tap the trach can button next to the product you want to delete.
  •  Account Dashboard & Payments
    •  Can I see the status of my Account in the App?
      • Yes, Account Admins are able to see the Account Dashboard for their available accounts.
    •  Can I make a payment to my Trade Account?
      • Yes. You can make a payment to your Trade Account online, using Credit Card - Mastercard or Visa (note that fees apply for using Credit Card). You can also set up Direct Credit (Internet Banking) or go in person to a branch with your remittance. For any other alternative payment methods, please contact your nominated Mico home branch or Account Manager.

Can't find the answer to your issue?

Please send us an email at  trade@mico.co.nz

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